As a partner, if I have a question or an issue, understanding how to get in contact with customer support and what information to provide at each stage to help get that issue resolved.
If you have a question or an issue the best way to resolve this is to reach out to our customer support team for assistance.
- Open up Partner Portal on your PWB tablet
- Within Partner Portal, on any screen click on the 'Support?' widget in the bottom right corner
- You will get a welcome message from our chatbot. The chatbot is your first line of support - ask it any question in the box below and it will search through our resources to try to answer your question.
Tip: Write your question out in full to get the best results from the chatbot.
- If the chat bot is unable to resolve your question you will then be put through to our 24/7 customer support team which is our second line of support.
- At the start of the chat with our customer support team please provide:
- your name
- Restaurant name
- Email address
- Postcode
- The PWB support agent will create a support ticket and use their best efforts to resolve your query directly - please provide any further information as requested to assist with this process.
- If the PWB support agent is unable to resolve your issue directly they will escalate the ticket to the relevant person within PWB and let you know expected response and resolution time frames.
- Once a ticket has been resolved you will receive an email update confirming this and summarising the issue and the actions take to resolve it.