Peckwater Brands Payment and Invoice FAQs (UK)

1

How is my payout amount calculated?

Starting from the beginning we have the total Gross Merchandise Value (GMV) of all your orders within the payment period (i.e., the previous two weeks from Monday to Sunday).

GMV =  All successful orders processed by your kitchen within the payment period at the advertised value

Gross Sales on your sales statement is then calculated by taking GMV and subtracting the discount promotions that were applied to orders (e.g. if there was a 10% discount applied). 

Total Gross Sales = GMV –  Discount promotions

From Gross Sales we now calculate the Net Fees (i.e. the PWB fee), which is worked out by applying a percentage rate to the Gross Sales.

(PWB rate = Peckwater Brand commission fee rate : shown on the Sales Statement)

Net Fee = Gross Sales  *  PWB rate

Total Commission Fees = Total Net Fees

From the Net / Commission Fees we calculate VAT to give us Tax Amount shown in the Sales Statements.

(Please be aware that this tax is only associated with the commission fee, and that you are still liable to pay tax on your gross sales)

Tax Amount = PWB fees (net fees or any other type of fees) * VAT Rate

Total Tax =  Total of Tax Amount (across all fee types)

Total Fees = Sum of the sub-total column from the ‘Sales Fee Breakdown’ section

Net Payout Subtotal = (Total Gross Sales + Total Tips)  –  (Total Commission Fees + Total Fees + Total Tax)

Payout Amount = Net Payout Subtotal + ‘Credits & Refunds’ – ‘Charges & Deductions’

2

Why does the Gross Sales on the Sales Statement not match Deliverect?

If the Gross Sales on your Sales Statement do not match Deliverect, this is generally because Deliverect can sometimes duplicate orders and / or it includes cancelled orders. As Deliverect is not always reliable, we do not rely on it to calculate your Gross Sales.

Instead, we use order data directly from the delivery platforms to calculate your Gross Sales. This is deemed to be the most reliable data.

3

VAT - what am I charged VAT on? How do I claim back VAT from the HMRC if I am VAT registered?

Disclaimer

Please note that the information provided in this FAQ is for general informational purposes and should not be construed as tax advice. For specific queries and eligibility criteria related to VAT, we strongly recommend seeking advice from qualified tax professionals.

VAT - What am I charged VAT on?

• Peckwater Fees: We charge VAT on the service fees that we levy on partners in line with HMRC requirements
• Gross Sales: Partners are responsible for paying VAT on their gross sales to HMRC

How do I claim back VAT from the HMRC if I am VAT registered?

• VAT Reclaim on Gross Sales: If your business is VAT-registered, you may be eligible to claim back the VAT paid on your gross sales from HMRC. The reclaim process and eligibility can vary, so it's advisable to consult with a tax advisor for your specific situation.

Additional Resources

For a detailed guide on how to charge, reclaim, and record VAT, please refer to the official HMRC guidelines: https://www.gov.uk/charge-reclaim-record-vat/reclaim-vat-business-expenses

4

Where can I find my sales statements and invoices?

At the end of every payment run we email out all sales statements and invoices to partners (this is fortnightly for UK partners)

You should be able to find these documents within the inbox of your email address (the email address you provided when onboarding with Peckwater)

5

Why can Peckwater not perform weekly instead of biweekly payments?

At Peckwater Brands our payment systems are limited to the constraints that the delivery service platforms have on their payment data. We receive fortnightly payment information from said delivery service platforms and this results in the UK, US and French partners being paid fortnightly in line with this data release. 

We appreciate the need for regular and reliable payments, and we believe that our current biweekly system effectively addresses that requirement while balancing other operational considerations.

6

Can Peckwater payments be split into two separate bank accounts?

Unfortunately, we don't support the option to split payments for a single site into two separate bank accounts.

However, if a partner operates multiple sites and wishes to associate these with different bank accounts, this option is available. You can specify your preferences for this setup during the onboarding process.

If you've already completed the onboarding and would like to change the bank account associated with specific sites, you can make this request by contacting your Performance Executive (PE).

7

How do I know how much I have been charged for customer refunds?

The total of your customer refunds for a given payment period can be accessed within your Sales Statement.

These are split into two sections:

• Unsuccessfully challenged refunds appear under Charges and Deductions
• Successfully challenged refunds appear under Credits and Refunds

Example:

8

I did not receive my Sales Statement(s) or Invoice(s)

At the end of every payment run we email out all sales statements and invoices to partners.

As part of the onboarding process you will have had to provide an email address to be associated with your account, this is the mailing box that these statements and invoices will be sent to.

Troubleshooting:

• Please look into the email address that you provided to see if it is in your inbox.
• Check to make sure it did not get routed into your ‘Spam’ or ‘Junk’ folder
• Search your mail-box for emails from - no-reply@peckwaterbrands.com
• If you no longer have access to your email address, please contact PWB with a new email address that you want the statements, invoice and correspondence to be routed to

9

Why is my payout amount lower than expected?

The main issues facing discrepancies between partner expected payout amounts and actual can be due to the following issues. 

GMV vs NMV

• Gross sales within the Sales Statement are NMV (i.e. net of discount promotions) and not GMV (i.e. gross of discount promotions)

Deliverect data:

• As explained under #2, Deliverect data can be overstated vs. data directly from the delivery platforms (which we use to calculate your gross sales amount) which is more reliable