Explanation of all fees, charges, and credits
Peckwater Brands applies various fees and charges to help keep your Virtual Restaurant Business running smoothly. Below is a breakdown of these charges and what they cover.
The credits and charges listed below are applied only occasionally, so you won’t necessarily receive all of them during your contract with Peckwater Brands.
Credits and Charges Explained
Platform Fee
Peckwater Brands applies a Platform Fee of £25 + VAT every two weeks to cover the costs of maintaining the Peckwater system. This fee is refunded in full each payment run if your sales exceed £150 in GMV during that period. If sales don’t reach this threshold, the fee will still apply.
Test Order
To ensure food quality, presentation, and operational efficiency, Peckwater may place test orders to check compliance with operating standards. Any test orders placed will be charged to the Brand Partner, as outlined in the Operating Standards.
Referral Credit
Brand Partners can earn referral credits by successfully introducing new businesses to Peckwater. The details of eligibility and payout amounts are covered in the Operating Standards and may be updated from time to time.
Mystery Shopper
To maintain high standards and customer satisfaction, Peckwater may conduct mystery shopper visits. Any costs related to these visits will be charged to the Brand Partner as per the Operating Standards.
Asset Printing
If Peckwater provides additional printed materials such as menus or training guides, a fee will apply. The exact costs are specified in the Operating Standards.
Operations Visit
If Peckwater carries out an operations visit to support or audit a Brand Partner, a fee may be charged to cover travel, time, and assessment costs. The exact charges depend on the visit's scope and are outlined in the Operating Standards.
Onboarding Fee
The Onboarding Fee covers training, support, and initial setup. It may be deducted from sales, paid upfront, or spread over installments.
Refund Policy: If the Brand Partner has met or exceeded key performance indicators (KPIs) as outlined in the Operating Standards, the onboarding fee will be refunded.
Delayed Launch Fee
If a Brand Partner delays the agreed training or launch day, a fee may apply to cover administrative costs and lost potential revenue.
Early Termination Fee
As outlined in Clause 14.3 of the agreement, Peckwater incurs significant costs in setting up and supporting Virtual Restaurant Businesses. If the agreement is terminated by either party before the second anniversary of the Commencement Date, an Early Termination Fee will apply.
Technology Return Fee
Peckwater provides technology such as tablets and printers to help with operations. If these are not returned within the required timeframe, as stated in your termination email, charges will apply.
Supply Chain Push
If Peckwater provides ingredients, packaging, or supply chain support, additional fees may apply. These are detailed in the Operating Standards.
FAQs
What if I didn't sign my updated contract?
Even if you haven’t physically signed the updated contract, continuing to operate your Virtual Restaurant Business after the notice period for contract updates counts as implied consent. By continuing to trade with Peckwater under the updated terms, you accept the agreement, following standard contract principles.
Why are my payments on hold?
In rare cases, such as contract breaches or outstanding fees, payouts may be temporarily held until the issue is resolved. If you have outstanding fees, these must be settled before payouts can be processed. Once the balance is cleared, any owed payouts will be released accordingly.