Details on how the 3-Strike termination process works
What is changing?
To achieve fairness by ensuring that all decisions are balanced, and importantly, to enable you always to have adequate time to achieve high performance, we use a 3-strike process.
We review performance at each 2-week payment cycle.
How is a strike given?
We focus only on two key metrics, and you'll receive one strike for any payment cycle in which either of these occurs:
- Incorrect Order Rate > (higher than) 15%
- Rating < (lower than) 3.0
A strike will last for 6 payment cycles (12 weeks) before being removed, and termination will occur if 3 strikes are accumulated within any 6 payment cycle period.
Worked examples:
Looking at the table below, we can see that:
- In all examples, only the most recent 6 payment cycles are taken into consideration; any "at risk" strikes before that are excluded (in payment cycles 7 and 8).
- In examples 1-3, multiple strikes have been given within the most recent 6 payment cycles, resulting in first and final warnings being issued.
- In example 4, 3 strikes have accumulated within the 6 payment cycle period, and therefore, a termination has been issued.
Note: this is separate from your PQP ranking, where additional performance metrics are taken into consideration. Being at risk for "COR", "Hours", or "Uptime" won't result in a strike, as long as "IOR" and "Rating" are above the thresholds mentioned above.