For partners in the UK, understanding the process to follow to query or dispute a supply chain sanction.
On occasion, the data supplied by Brakes may contain errors. If you believe your site has been incorrectly sanctioned and you have evidence of qualifying orders from Brakes within the last 4 weeks (i.e. orders placed through your Peckwater Brakes account to the value of at least 20% of your previous month's GMV), please raise a ticket with the customer support team via Partner Portal and we will review this.
You will need to provide the following information when raising a ticket:
- Site name and Brakes account ID (if ordering directly from Brakes instead of via Apicbase)
- Copies of Brakes invoices from the last 4 weeks (order date and value must be visible)
Our Customer Support team will escalate your query with the relevant department and a member of our team will respond to you within 3 working days to confirm details of a removed sanction/refund (where applicable), or to explain why the sanction still applies.
Tip: If you are not sure how to raise a customer support ticket, click here.